Terms & conditions for all single-/multi-day trips 2019

Requests:

You can make a request via email (preferable) or through the contact forms on the website.
For urgent requests, you can contact us by phone (also Viber / WhatsApp).
Please note, as sometimes we might be in the mountains on a hike or somewhere without good internet connection, we might only be able to reply to your message/email the following day. We always try to get back to you as soon as possible. Thankyou in advance for your understanding.

Reservations:

All reservations are made upon request and depend on availability.
A reservation is valid only when confirmed by email.
In order for us to confirm a reservation, you need to make a deposit in advance, via bank transfer or using LivePay (through our website).
You can pay the remaining balance on the day of the 1 or 2-day trip. In case of a multi-day trip, you can pay the remaining balance (for all participants) on Day 1.

Cancellation policy:

Cancellation by client:
1 or 2-day trips
For cancellations over 20 days before the excursion date, we refund any amount paid.
For cancellations up to and including 20 days before the excursion date, we do not refund any amount paid.
Multi-day trips
For cancellations over 40 days before the excursion date, we refund any amount paid.
For cancellations up to and including 40 days before the excursion date, we do not refund any amount paid.

Cancellation by Evenos Travel:
1 or 2-day trips
If we have to cancel an excursion due to unsuitable weather (heatwaves, high winds, heavy rain predicted etc), then we refund any amount paid. The decision to cancel rests with Evenos Travel.
Often, weather conditions can differ greatly from one location in Crete to another (e.g. north to south) so do not be put off by weather conditions where you are staying in Crete.
Please note that weather conditions can only be predicted 1-2 days prior to the excursion date, especially at the beginning and end of the summer (April/May and October).
On the date of the excursion, we ask each participant to sign a “Participant agreement, release and acknowledgement of risk” statement in order to participate in the excursion.

Multi-day trips – Terms & conditions:

If the weather becomes unsuitable during any multi-day trip, the tour-leader has the authority to make any alterations to the programme to best suit the needs of the group depending on the current weather conditions. The original programme is followed as closely as possible.
On Day 1 of the multi-day trip, we ask each participant to sign a “Participant agreement, release and acknowledgement of risk” statement in order to participate in the multi-day trip.

Health issues:

If any participant suffers from any severe allergy (e.g. to bee stings) or has medical/health issues we need to be aware of, it is important to let us know in advance. This is clearly a safety measure, personal information is by no means violated and we exercise all discretion.

Insurance:

Evenos Travel is covered by Professional Liability Insurance.
Each participant is advised to take out health/travel insurance before travelling to Crete.